vb99 Privacy Policy —
How We Protect Your Data

This Privacy Policy ("Policy") sets out how vb99 ("we", "us", "our", "the Platform") collects, uses, stores, discloses, and protects the personal information of individuals ("you", "your", "the Player") who access or use the vb99 website at https://vb99.biz and all associated services, including sports betting, live casino games, slots, jackpot titles, and any promotional or loyalty programmes.

vb99 is committed to handling your personal data with the highest standards of care, transparency, and security. This Policy is intended to give you a clear and honest account of our data practices so that you can make informed decisions about sharing your personal information with us.

By registering an account on vb99, making a deposit, or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside the vb99 Terms & Conditions, which govern the broader relationship between you and the platform.

vb99 collects personal data through several channels: directly from you during account registration and KYC verification, automatically through your use of the platform, and in limited cases from trusted third-party service providers. The categories of data we collect are set out in the table below.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, genetic or biometric data (except where a photo ID is submitted for KYC identity matching purposes), or health data, unless you voluntarily disclose such information to our support team in the context of a responsible gaming request.

vb99 uses the personal data it collects for the following purposes:

• Account creation and management: To register your account, verify your identity, maintain your account profile, and communicate essential account-related information to you.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported banking partners, and to maintain accurate records of all financial activity on your account.
• KYC and fraud prevention: To verify that you meet the minimum age requirement of 18 years, to confirm your identity in line with anti-money-laundering obligations, and to detect, investigate, and prevent fraudulent or suspicious activity on the platform.
• Platform operation and improvement: To deliver the core betting, casino, and gaming services, to monitor platform performance, to identify and fix technical issues, and to develop new features based on aggregated usage patterns.
• Customer support: To respond to your enquiries, process complaints, and resolve disputes in a timely and fair manner.
• Responsible gaming: To administer self-exclusion requests, enforce deposit and loss limits you have set, and monitor for signs of problem gambling in accordance with our responsible gaming obligations.
• Marketing communications: To send you information about relevant vb99 promotions, bonuses, and events — but only where you have given your explicit consent to receive such communications. You may withdraw this consent at any time by contacting our support team.
• Legal and regulatory compliance: To comply with applicable legal obligations, respond to lawful requests from authorities, and enforce our Terms and Conditions.

vb99 does not use your personal data for automated decision-making processes that produce legal or similarly significant effects on you without providing you the opportunity to seek human review of that decision.

vb99 processes your personal data on the following legal bases:

• Contractual necessity: Processing that is required to fulfil our obligations to you under the vb99 Terms and Conditions — including account registration, transaction processing, and KYC verification — is carried out on the basis that it is necessary for the performance of the contract between us.
• Legal obligation: Certain processing activities — particularly those related to anti-money-laundering checks, identity verification, and the retention of financial transaction records — are carried out because vb99 is legally required to do so under applicable law.
• Legitimate interests: vb99 processes technical and usage data to operate and improve the platform, detect fraud, and ensure the security of our systems. These activities are carried out on the basis of our legitimate business interest, provided that interest is not overridden by your rights and freedoms.
• Consent: Where vb99 sends you promotional communications or processes data for non-essential purposes, we do so only on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time.

vb99 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We share your data only in the following limited and controlled circumstances:

• Payment processors: We share the financial information necessary to process your deposits and withdrawals with our payment partners, including bKash, Nagad, Rocket, Upay, and supported bank institutions. These partners are contractually bound to process your data solely for payment fulfilment purposes.
• KYC and identity verification providers: We may share identity documents you submit with third-party KYC verification specialists who assist us in confirming your identity and age. These providers operate under strict confidentiality and data processing agreements.
• Game content providers: Studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive your account identifier (but not your full personal details) to facilitate game session management and resolve game disputes.
• Fraud prevention and security services: We may share technical and usage data with anti-fraud service providers to help us identify and prevent fraudulent activity, account abuse, and money laundering.
• Legal and regulatory authorities: Where required by applicable law, a court order, or a lawful request from a competent regulatory or law enforcement authority, vb99 will disclose personal data as required. We will notify you of such a request where we are legally permitted to do so.

vb99 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your logged-in session, remember your preferences, and analyse aggregate usage patterns that help us improve the service.

The following categories of cookies are used on the vb99 platform:

• Essential cookies: These are strictly necessary for the platform to function. They maintain your authenticated session, remember items in your account settings, and ensure security features operate correctly. Essential cookies cannot be disabled without rendering core platform functions inoperable.
• Analytics cookies: These cookies collect anonymised data about how players interact with the vb99 platform — pages visited, features used, session duration — to help us identify performance issues and prioritise improvements. The data collected by analytics cookies is aggregated and does not identify individual users.
• Functional cookies: These cookies remember your preferences, such as your selected language or preferred payment method display, to provide a more personalised experience on return visits.
• Marketing cookies: Where you have provided explicit consent, vb99 may use cookies to track which promotions you have viewed and to ensure you do not see the same promotional content repeatedly. You may opt out of marketing cookies at any time by adjusting your browser settings or contacting our support team.

You can manage or disable non-essential cookies through your browser's privacy settings at any time. Please note that disabling certain cookies may affect the functionality of some platform features.

vb99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to meet legal and regulatory obligations, or to resolve disputes and enforce our agreements. The general retention periods applicable to different categories of data are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years following permanent account closure, in accordance with anti-money-laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction, in line with standard financial record-keeping obligations.
• Customer support communications: Retained for 3 years from the date of the last interaction, to support dispute resolution and service quality review.
• Technical and usage data (logs): Retained for up to 12 months, after which it is anonymised or deleted.
• Marketing consent records: Retained for as long as you remain a registered player or until you withdraw your consent, whichever is earlier.

When personal data is no longer required for its stated purpose and the applicable retention period has expired, vb99 will securely delete or anonymise that data so that it can no longer be associated with you as an individual.

vb99 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and vb99 servers
• Encryption of sensitive data fields (including identity documents and payment details) at rest on our servers
• OTP-based two-factor authentication for account login and sensitive account changes
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Regular internal security reviews and vulnerability assessments of platform infrastructure
• Incident response procedures to identify, contain, and notify affected parties in the event of a data breach

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, vb99 will notify you at your registered email address without undue delay after becoming aware of the breach. The notification will describe the nature of the breach, the categories of data affected, and the steps vb99 has taken or proposes to take to address it.

As a vb99 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your registered username and a clear description of your request. We will respond within 10 business days.

Please note that certain rights may be limited where vb99 is required to retain or process your data to comply with a legal obligation, to detect or prevent fraud, or to resolve an active dispute. Where a limitation applies, we will explain the reason clearly in our response to your request.

The vb99 platform is strictly for adults aged 18 years and above. vb99 does not knowingly collect personal data from any person under the age of 18. If we discover or are notified that an account has been registered by a person under the minimum age, we will immediately suspend that account, delete all associated personal data (except as required for legal compliance and record-keeping), and return any deposited funds to the originating payment method following an appropriate investigation.

If you are a parent or guardian and you believe that a minor in your care has registered an account on vb99, please contact us immediately at [email protected]. We will investigate and take prompt corrective action.

The vb99 platform may contain references to or integrations with third-party services, including game studios and payment providers. While vb99 carefully selects its third-party partners, we are not responsible for the privacy practices of those third parties. This Privacy Policy applies solely to data collected and processed by vb99 directly.

We encourage you to review the privacy policies of any third-party services you interact with through the vb99 platform, particularly the privacy notices published by your chosen payment method provider (e.g., bKash, Nagad, Rocket) as their handling of your financial data is governed by their own terms.

vb99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. Where changes are material — meaning they affect the way we collect or use your personal data in a manner that could impact your rights — we will notify you by email at your registered address at least 7 days before the updated Policy comes into effect.

The effective date shown at the top of this Policy will be updated each time a new version is published. The current version of this Policy will always be accessible at https://vb99.biz/privacy-policy. Your continued use of the vb99 platform after the updated Policy takes effect constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way vb99 handles your personal data, please contact our data support team using the details below. We are committed to addressing all data-related enquiries promptly and transparently.

For general support enquiries unrelated to data privacy — such as account issues, deposits, withdrawals, or game queries — please use the 24/7 live chat feature available directly on the vb99 platform, or visit our FAQ page for quick answers to the most common questions.