vb99 Terms & Conditions —
Your Rights and Responsibilities

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and vb99 ("the Platform", "we", "us", "our") governing your access to and use of the vb99 website located at https://vb99.biz and all associated services, including but not limited to sports betting, live casino, slots, jackpot games, and any promotional offers.

By creating an account on vb99, you acknowledge that you have read these Terms carefully, that you understand them, and that you agree to comply with them. These Terms apply in addition to any game-specific rules, promotional terms, or supplementary policies published on the vb99 platform.

vb99 reserves the right to update or amend these Terms at any time. Any material changes will be communicated to registered players via the email address associated with their account or through a prominent notice on the platform. Continued use of vb99 following the publication of updated Terms constitutes your acceptance of those changes.

To register and use the vb99 platform, you must satisfy all of the following eligibility requirements at the time of registration and at all times during the use of your account:

• You must be at least 18 years of age. vb99 enforces a strict minimum age policy. Any account found to have been registered by or on behalf of a person under the age of 18 will be immediately suspended and all associated funds forfeited pending investigation.
• You must be a natural person acting in your own personal capacity. Corporate entities, partnerships, and organisations may not hold player accounts on the vb99 platform.
• You must not be a current employee, contractor, or agent of vb99, nor an immediate family member of such a person.
• You must not be accessing the platform from a jurisdiction in which online gambling is prohibited under applicable local law. It is your sole responsibility to determine whether your use of the vb99 platform is lawful in your jurisdiction.
• You must not have been previously excluded or banned from the vb99 platform, or have had a prior account closed for violation of these Terms.

vb99 may request documentary evidence of age and identity at any point during the player lifecycle, including at registration, at the point of first withdrawal, or in response to any suspicious account activity. Failure to provide satisfactory documentation within the timeframe requested will result in account restriction or closure.

Each player is permitted to hold only one active account on the vb99 platform. Opening or operating multiple accounts — whether using the same or different personal details, payment methods, or devices — is strictly prohibited and may result in the forfeiture of all balances across all associated accounts.

During registration, you are required to provide accurate, complete, and current personal information, including your full legal name, date of birth, residential address, mobile telephone number, and a valid email address. You undertake to update this information promptly if it changes at any point after registration.

You are solely responsible for maintaining the confidentiality of your vb99 account credentials, including your username and password. You must not share your login credentials with any third party. vb99 will not be liable for any losses arising from unauthorised access to your account where such access results from your failure to keep your credentials secure.

If you suspect that your account has been accessed without your authorisation, you must contact the vb99 support team immediately via live chat or at [email protected] so that appropriate security measures can be applied to your account without delay.

All deposits on the vb99 platform are accepted in Bangladeshi Taka (BDT) via the following supported payment channels: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The minimum deposit amount is ৳200. Deposits made via mobile banking services (bKash, Nagad, Rocket, Upay) are typically credited to the vb99 wallet within seconds of a successful transaction confirmation.

All funds deposited into your vb99 account must originate from a payment method that is registered in your own name. Depositing funds on behalf of another person, or accepting deposits from a third party into your vb99 account, is strictly prohibited. vb99 reserves the right to request verification of the payment method used for any deposit.

vb99 does not charge players any transaction fees on standard deposits. However, your payment service provider (e.g., bKash, Nagad) may apply its own service charges, over which vb99 has no control. Players are advised to review the fee schedule of their chosen payment provider before initiating a deposit.

Withdrawal requests are processed to the same payment method used for the most recent deposit on the account. vb99 enforces a source-of-funds policy: funds may only be returned to the payment instrument from which they originated. This policy exists to prevent money laundering and financial fraud.

Before any withdrawal is approved, the player must have completed the vb99 Know Your Customer (KYC) identity verification process. KYC typically requires submission of a government-issued photo identification document (e.g., National Identity Card, passport) and, where requested, proof of residential address. Withdrawal requests submitted by players who have not completed KYC verification will be held in a pending state until verification is satisfactorily completed.

• Minimum withdrawal amount: ৳500
• Standard processing time: 1–3 hours under normal operating conditions
• Withdrawal to mobile banking (bKash, Nagad, Rocket, Upay): Typically processed within 1 hour
• Withdrawal to bank account: 1–3 business days depending on the receiving institution

vb99 reserves the right to suspend withdrawal processing pending additional verification if the platform's anti-fraud or anti-money-laundering systems flag an account or transaction for review. In such cases, vb99 will contact the player at the registered email address to request any additional documentation required.

vb99 offers a variety of promotional bonuses to both new and existing players, including but not limited to welcome bonuses, deposit match bonuses, free bets, cashback offers, and seasonal promotions tied to events such as BPL cricket, IPL, T20 World Cup fixtures, Eid, and Pohela Boishakh.

All bonuses are subject to the specific terms and wagering requirements published alongside each promotion. General bonus conditions that apply unless otherwise stated include:

• Bonuses may only be claimed once per player, per household, per IP address, and per payment method unless the promotion explicitly states otherwise.
• Bonus funds are subject to a minimum wagering requirement before they or any associated winnings may be withdrawn. The specific wagering multiplier applicable to each bonus is stated in the promotion terms.
• Free bets and bonus credits must be used within the validity period stated in the promotion. Unused bonus balances expire automatically at the end of the validity period.
• vb99 reserves the right to withdraw, modify, or cancel any bonus offer at any time without prior notice if operational or regulatory requirements so demand.
• Where a player is found to have abused a bonus offer — including through the use of multiple accounts, systematic low-risk wagering strategies designed purely to extract bonus value, or coordination with other players — vb99 reserves the right to void the relevant bonus, remove associated winnings, and close the account.

All sports betting activity on vb99 is subject to the individual rules of each market as displayed on the platform at the time the bet is placed. The following general rules apply to all wagers placed on the vb99 sportsbook:

• Bet acceptance: A bet is only valid once it has been accepted and a confirmation reference number has been issued by the vb99 system. Bets displayed as "pending" have not yet been confirmed and are not binding on either party.
• Odds changes: Pre-match odds are subject to change up to the moment a bet is placed. In-play odds fluctuate continuously in real time. The odds confirmed at the moment of bet acceptance are the odds that apply to the wager.
• Void bets: vb99 reserves the right to void bets in the event of an obvious pricing error, system error, or where a market is settled incorrectly due to a data feed failure. Stake amounts on voided bets are returned to the player's vb99 wallet.
• Abandoned and postponed events: Where a sporting event is abandoned before the applicable result threshold is reached, or postponed beyond 36 hours of the original scheduled start time, all associated bets will be voided and stakes returned unless the specific market rules state otherwise.
• Maximum payout: Individual bet payouts are subject to the maximum payout limits applicable to each sport and market category as published on the vb99 sportsbook. vb99 reserves the right to limit the maximum stake accepted on any market at its discretion.

Cricket betting on vb99 covers BPL, IPL, T20 World Cup, Bangladesh Tigers international fixtures, and other major domestic and international tournaments. Specific Duckworth-Lewis-Stern (DLS) rules apply to rain-affected limited-overs matches; please refer to the cricket betting rules section of the platform for full details.

The vb99 casino and slots products — including live dealer tables, video slots, jackpot games, and crash titles — are provided by third-party game studios including Evolution Gaming, Pragmatic Play, Pragmatic Play Live, NetEnt, Microgaming, Ezugi, and Spribe. Each game is governed by its own in-game rules and return-to-player (RTP) percentage, which are accessible within the game interface.

All casino games on the vb99 platform use certified random-number generation (RNG) technology. The outcomes of all games are determined independently of vb99's systems. vb99 does not have the ability to influence, alter, or override game outcomes after a round has commenced.

Players acknowledge that casino and slots games carry an inherent house edge and that outcomes are governed by chance. Past results do not influence future outcomes. vb99 makes no representation as to the likelihood of winning on any game and does not endorse any betting system or strategy as a guaranteed method of generating profit.

In the event of a technical fault, disconnection, or system error during a live game round, the game provider's records of the round outcome will be treated as definitive. vb99 will work with the relevant provider to identify the correct outcome and apply it to the player's account. Where resolution is not possible, the stake for the affected round will be returned to the player's wallet.

The following activities are strictly prohibited on the vb99 platform. Engaging in any of these activities may result in immediate account suspension, permanent closure, forfeiture of balance, and where applicable, reporting to relevant authorities:

• Opening or operating more than one player account on the vb99 platform
• Providing false, misleading, or fraudulent personal information during registration or KYC verification
• Using the platform while under the age of 18
• Using automated software, bots, scripts, or any artificial intelligence tools to place bets or interact with the platform in a manner not intended for human users
• Exploiting software bugs, glitches, or pricing errors to generate artificial profits
• Engaging in match-fixing, insider trading, or the use of non-public information to obtain an unfair advantage on the sportsbook
• Colluding with other players on the live casino platform to gain a strategic advantage
• Conducting transactions through the vb99 platform for the purpose of money laundering or any other illegal financial activity
• Using a payment method that is not registered in your own name or that you are not lawfully authorised to use
• Threatening, abusing, or harassing vb99 staff or other users of the platform

vb99 is committed to providing a safe and controlled gaming environment. We recognise that gambling can become harmful for some individuals, and we provide a range of tools to help players manage their activity responsibly. The following tools are available to all registered players free of charge from within the account settings panel:

• Deposit limits: Set a maximum deposit amount per day, week, or month
• Loss limits: Cap the total amount you are permitted to lose within a defined period
• Session time reminders: Receive notifications after a defined period of continuous play
• Self-exclusion: Temporarily or permanently exclude yourself from the vb99 platform

If you believe that gambling is having a negative effect on your life or the lives of those around you, we strongly encourage you to contact the vb99 support team immediately. Our team can activate a self-exclusion on your behalf and signpost you to relevant support resources.

vb99 does not permit players who have self-excluded to re-register or circumvent their exclusion by opening a new account. Any account found to have been opened by a self-excluded player will be closed immediately and any balance returned to the exclusion-period value less any winnings generated during the exclusion period.

For detailed information on all responsible gaming tools and resources, please visit the Responsible Gaming page.

vb99 collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms by reference. By registering an account on vb99, you consent to the collection, storage, and processing of your personal data as described in that policy.

vb99 uses SSL encryption across all pages and transactions to protect personal and financial data in transit. Account security is further supported by OTP mobile verification and KYC identity confirmation. vb99 does not sell, rent, or transfer player personal data to third parties except where required for payment processing, KYC verification, fraud prevention, or compliance with a legal obligation.

To the maximum extent permitted by applicable law, vb99's total liability to any player arising out of or in connection with the use of the platform — whether in contract, tort, or otherwise — shall not exceed the total value of deposits made by that player during the 30-day period immediately preceding the event giving rise to the claim.

vb99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including but not limited to loss of profits, loss of data, or loss of goodwill, even if vb99 has been advised of the possibility of such damages.

vb99 does not guarantee uninterrupted or error-free access to the platform. Scheduled maintenance, technical faults, third-party service outages, and events beyond our reasonable control may result in temporary unavailability of some or all platform features. vb99 shall not be liable for any losses incurred as a direct result of such unavailability.

vb99 reserves the right to amend, update, or replace these Terms at any time. Where changes are material — meaning they affect players' rights, obligations, or the core conditions under which accounts operate — vb99 will notify registered players by email at least 7 days before the changes take effect, except where immediate amendment is required by law or regulatory obligation.

The most current version of these Terms will always be accessible at https://vb99.biz/terms-conditions. The effective date displayed at the top of this document will be updated each time a new version is published. If you do not agree to any amended Terms, you should cease using the platform and withdraw any remaining balance from your account before the new Terms come into force.

These Terms shall be governed by and construed in accordance with applicable law. In the event of any dispute between a player and vb99, we encourage players to contact our support team in the first instance at [email protected] or via live chat, as the majority of disputes can be resolved quickly through direct communication.

vb99 will acknowledge formal complaints within 48 hours of receipt and aims to provide a full response within 10 business days. Where a dispute cannot be resolved through the internal complaints process, the matter may be referred to an independent alternative dispute resolution body. Details of the applicable ADR body will be provided to the player at the conclusion of the internal complaints process.

Nothing in these Terms limits any statutory rights you may hold as a consumer under applicable law in Bangladesh.