At vb99, entertainment is only meaningful when it is safe. This page outlines the tools, resources, and policies we have in place to help every player in Bangladesh enjoy gaming responsibly — and to get the right support if they ever need it.
Our Commitment
vb99 enforces a zero-tolerance policy on underage gambling. Every account undergoes identity and age verification before deposits or withdrawals are permitted. Players found to be under 18 are immediately suspended and their accounts closed.
Set daily, weekly, or monthly deposit caps directly from your account settings. Once a limit is active it takes effect immediately. Increasing a limit requires a mandatory 7-day cooling-off period before the new cap applies, giving you time to reconsider.
Use the session time-out feature to take a short break from gambling. Choose a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account remains open but betting and deposits are suspended until the period ends.
If you feel you need a longer break, the vb99 self-exclusion programme allows you to close your account for a minimum of 6 months or permanently. Self-exclusion is processed within 24 hours of your request and cannot be reversed during the chosen period.
Enable on-screen reality check reminders that notify you of how long you have been playing and how much you have wagered in the current session. Your full betting and deposit history is always accessible in your account dashboard.
Our responsible gaming support team is available 24 hours a day, 7 days a week via live chat. If you are concerned about your own or someone else's gambling behaviour, contact us immediately and we will guide you to the right resources — with full confidentiality.
Player Tools
Define how much you can deposit over any rolling daily, weekly, or monthly window. Limits apply to all payment methods including bKash, Nagad, and Rocket simultaneously. Reductions take effect instantly; increases are delayed by 7 days.
Instant ActivationCap the total amount you can lose within a set timeframe. Once your loss limit is reached, further betting is suspended for the remainder of the period. This tool is especially useful for players who want to budget their entertainment spending strictly.
ProtectiveSet a maximum session duration so that vb99 automatically logs you out after your chosen play time — whether that is 30 minutes, 1 hour, or 3 hours. You will receive an on-screen warning 5 minutes before your session limit is reached.
CustomisableRequest a full account suspension for 6 months, 1 year, or permanently. During the exclusion period you will not receive any promotional emails or bonus offers from vb99. The exclusion cannot be reversed early under any circumstances.
Permanent OptionStep by Step
Every responsible gaming tool on vb99 is accessible directly from your account dashboard — no need to contact support to get started. The process is straightforward and takes less than two minutes. Tools take effect immediately upon confirmation, with the exception of limit increases which carry a mandatory 7-day review delay.
Visit vb99.biz and sign in using your registered mobile number and password. Ensure you are on a private, secure connection before accessing account settings.
Click on your profile icon in the top right corner of the screen and select "Account Settings" from the dropdown menu.
Within Account Settings, locate the "Responsible Gaming" tab. This section lists all available protection tools along with your current status for each.
Select the tool you wish to activate — deposit limit, loss limit, session time limit, time-out, or self-exclusion. Enter your preferred values and confirm your selection.
For security, vb99 will send a one-time password (OTP) to your registered mobile number. Enter the OTP to confirm the change. You will receive an email confirmation once the tool is active.
Recognise the Signs
Problem gambling can affect anyone, regardless of experience level or how long they have been playing. The key is recognising warning signs early and acting before the situation worsens. The checklist below highlights common indicators that gambling may be moving beyond healthy entertainment.
If you answer "yes" to three or more of the questions below, we strongly encourage you to speak with our support team or use one of the responsible gaming tools described on this page. You can also ask a trusted friend or family member to review this list with you — outside perspective is often helpful when self-assessment is difficult.
Gambling should always be a form of entertainment — not a source of income, a way to recover losses, or a coping mechanism for stress or emotional difficulties. If you feel gambling has stopped being fun, it is time to seek support. vb99 takes this responsibility seriously and our team is here to help, not to judge.
Ask yourself honestly — do any of these apply to you?
Age Restriction
vb99 operates a strict minimum age requirement of 18 years. This is not simply a legal formality — it is a core part of how vb99 operates. No person under the age of 18 may open an account, make a deposit, or place a bet on the vb99 platform. Players in Bangladesh must be at least 18 years of age at the time of registration, and their identity and age will be verified during the KYC process.
All new accounts are required to submit valid photo identification as part of the account verification process. Accepted documents include a National Identity Card (NID), passport, or birth certificate accompanied by a secondary form of government-issued ID. Accounts that cannot be verified as belonging to an adult aged 18 or above will be suspended pending further review.
We strongly encourage parents and guardians to make use of parental control software if they share a device with a minor. Tools such as family safety settings on Android and iOS devices, as well as third-party filtering software, can help prevent underage individuals from accessing gambling platforms inadvertently. If you suspect a minor has accessed vb99 using your account or device, contact our support team at [email protected] immediately.
Need Support?
Asking for help is a sign of strength, not weakness. If you believe your gambling habits have become harmful — or if someone close to you is struggling — vb99 encourages you to reach out without hesitation. Our support team is trained to handle these conversations with sensitivity and without judgement. Every request for help is treated with complete confidentiality.
To speak with our responsible gaming team, use the 24/7 live chat feature on the vb99 platform, or send a detailed email to [email protected] with the subject line "Responsible Gaming Request". Our team will respond within 2 hours during peak times and will work with you to identify the most appropriate course of action — whether that is activating a deposit limit, setting a time-out, or processing a full self-exclusion.
If you feel you need support beyond what vb99 can directly offer, we encourage you to speak with a trusted family member, doctor, or counsellor. Seeking professional help for problem gambling is an important and courageous step, and there is no shame in reaching out to people who can provide more comprehensive assistance than an online platform is able to provide.
Enjoy cricket betting, slots, jackpots, and live casino games on a platform that genuinely puts player safety first. If you have any questions, our FAQ page has quick answers — or log in to manage your account settings directly.
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